Purchase conditions

1. WEBSITE OPERATOR

This website is operated by:
Paramount Medical solutions Ltd
20 Boyne Park,
Tunbridge Wells, TN4 8ET
UK
lit-control@paramountmedical.com

2. WEBSITE INFORMATION

This website and the information on it have been produced with the best interests of our customers in mind. However, the information contained on our website and product pages may contain inaccuracies, for which we accept no liability. We will try to ensure that all information on the website is correct at all times. If a mistake is found, we will try to resolve all information errors as soon as is reasonably possible and if we feel that such an error has affected your purchase of goods we will endeavour to let you know. However because we take these steps we will not be liable to you for any error on the website.

3. MEDICAL INFORMATION

The information on the website should be used for guideline purposes only and should not be considered as medical advice or used to self-diagnose. We do not recommend the use of any products purchased from the website in place of qualified medical advice. We recommend checking with your medical practitioner before taking any of our products, especially when taking prescription or other long-term medication.

The products on the website are not intended for purchase to cure or treat or prevent any ailment or illness. Care should be taken when treating children, during pregnancy, or any ongoing disease or illness and we recommend you seek the advice of a qualified healthcare professional.

Your use of any information or materials on the website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through the Website meet your specific requirements. It is important that you read and understand the label/packaging of any product you purchase from the website before consumption or use. The onus is on you to ensure you are satisfied to consume the purchased product.

4. PRODUCTS AND PRICING

Products may be withdrawn for sale from this website at any stage without any prior notification. We also reserve the right to amend prices of products without prior notification. All prices on this website are in GBP (Pounds Stirling), and that is what will be deducted from your debit/credit card. If you are purchasing using a non-GBP credit card the exchange rate is applied by your bank.

5. CREDIT CARD SECURITY

All transactions are processed by Stripe, which is totally secure. All transactions are highly encrypted and your card details are never passed onto Paramount Medical or any other party.

6. DELIVERY

Products are delivered to the premise for your own personal consumption only, and not for re-sale. We will dispatch products as quickly as possible, and use a courier or the national postal service for delivery. Courier companies require a signature for proof of delivery. Please see Shipping and Returns for more information.

7. IMPORTING PRODUCTS FROM UNITED KINGDOM (excluding Northern Ireland)

We do not sell outside of the United Kingdom

8. PRIVACY

At Paramount Medical we are committed to protecting your privacy. Please visit our Privacy Policy page for more information.

9. CANCELLATION RIGHTS

Once purchase is complete, the customer is entitled to cancel their order should it have not been already dispatched or return their order within 14 days post receipt of goods. Please notify lit-control@paramountmedical.com as soon as possible after purchase. Paramount Medical reserves the right to cancel the sale of any goods on their website should they deem the sale to reflect inaccurate pricing or other reasons not specified. We endeavour to display all products with accurate pricing, descriptions and imagery however, genuine errors may occur on occasion. In this unlikely event we will notify the customer as soon as possible. All cancelled sales will be refunded in full.

1. Information About Us

1.1. We are Paramount Medical Solutions Ltd, a company registered in England and Wales under company number 05405193 with registered address at 20 Boyne Park, Tunbridge Wells, TN4 8ET, UK and we operate the Site. Our VAT number is 850970120.

1.2. If you want to ask questions about our products or are not entirely happy with products you have received for any reason then please contact us using the details set out in clause 23.

2. Use of Our Site

Your use of our Site is governed by our Website Terms of Use. Please take the time to read these, as they include important terms which apply to you.

3. How the Contract is Formed between You and Us

3.1. Our shopping pages will guide you through the steps you need to take to place an order with us.

3.2. Our order process allows you to check and amend any errors before submitting your order to us. Please take the time to read and check your order at each stage of the order process.

3.3. After you place an order, you will receive an e-mail from us acknowledging that we have received your order. However, please note that this does not mean that your order has been accepted. Acceptance of your order will take place as described in clause 3.4.

3.4. We will confirm acceptance of your order by sending you an e-mail that confirms that the Product has been dispatched (“Dispatch Confirmation”). The Contract between us will only be formed when we send you the Dispatch Confirmation.

3.5 We do our best to keep the Site up to date but if we are unable to supply you with a Product, for example because that Product is not in stock or no longer available or because of an error with the price displayed on our Site as referred to in clause 9.4 we will inform you of this by e-mail or by telephone and we will not process your order. If you have already paid for the Product, we will refund you the full amount [including any delivery costs charged] as soon as possible.

4. Site Information

This Site and the information on it have been produced with the best interests of our customers in mind. However, the information contained on our Site and Product pages may contain inaccuracies, for which we accept no liability. We will try to ensure that all information on the Site is correct at all times and if a mistake is found, we will try to resolve all information errors as soon as is reasonably possible and let you know if we consider it may affect our Contract.

5. Products

5.1 All Products shown on the Site are subject to availability and may be withdrawn for sale from the Site at any stage without any prior notification.

5.2 The images of the Products on our Site are for illustrative purposes only and the Products together with their packaging may vary slightly from those images.

5.3 We will take all reasonable care to ensure that all details, descriptions and prices of Products appearing on the Site are correct at the time when the relevant information was entered onto the system.

5.4 As details in section 4 above, although we aim to keep the Site as up to date as possible, the information including Product descriptions appearing on this Website at a particular time may not always reflect the position exactly at the moment you place an order.

6. If You Are A Consumer

This clause only applies if you are a consumer.

6.1 If you are a consumer, you may only purchase Products from our Site if you are at least 18 years old.

6.2 We intend to rely upon these Terms, our Privacy Policy and Website Terms of Use in relation to the Contract between us.

6.3 As a consumer, you have legal rights in relation to Products that are faulty or not as described as set out in clause 13. Further advice about your legal rights is available from your local Citizens’ Advice Bureau or Trading Standards Office. Nothing in these Terms will affect these legal rights.

7. If You Are A Business Customer

This clause only applies if you are a business customer.

7.1. If you are not a consumer, you confirm that you have authority to bind any business on whose behalf you use our Site to purchase Products.

7.2. These Terms, our Privacy Policy and Website Terms of Use constitute the entire agreement between us. You acknowledge that you have not relied on any statement, promise or representation made or given by or on behalf of us which is not set out in these Terms, our Privacy Policy and Website Terms of Use, and that you shall have no rights or warranties that are not covered under these Terms, unless any such implied terms cannot be excluded by application of the law.

8. Medical Information

8.1. THE PRODUCTS ARE FOOD SUPPLEMENTS AND ARE NOT MEDICINES. THEY HAVE BEEN DEVELOPED FOR USE IN CONJUNCTION WITH A BALANCED DIET AND FITNESS PLAN AND NO CLAIMS ABOUT THE PRODUCTS, THEIR BENEFITS AND EFFECT ARE MADE OUTSIDE OF THIS BASIS.

8.2. THE INFORMATION ON THE SITE AND THE INFORMATION CONTAINED ON THE LABELLING OF OUR PRODUCTS SHOULD BE USED FOR GUIDELINE PURPOSES ONLY AND SHOULD NOT BE CONSIDERED AS MEDICAL ADVICE OR USED TO SELF-DIAGNOSE. WE DO NOT RECOMMEND THE USE OF ANY PRODUCTS PURCHASED FROM THE SITE IN PLACE OF QUALIFIED MEDICAL ADVICE. WE RECOMMEND CHECKING WITH YOUR MEDICAL PRACTITIONER BEFORE TAKING ANY OF THE PRODUCTS, ESPECIALLY WHEN TAKING PRESCRIPTION OR OTHER LONG-TERM MEDICATION.

8.3. THE PRODUCTS ON THE SITE WILL NOT ALTER ANY OF THE BODY’S NATURAL PHYSIOLOGICAL FUNCTIONS AND ARE NOT INTENDED TO CURE OR TREAT OR PREVENT ANY AILMENT OR ILLNESS. CARE SHOULD BE TAKEN WHEN TREATING CHILDREN, DURING PREGNANCY, OR ANY ONGOING DISEASE OR ILLNESS AND WE STRONGLY RECOMMEND YOU SEEK THE ADVICE OF A QUALIFIED HEALTHCARE PROFESSIONAL IN THESE CASES.

8.4 YOUR USE OF ANY INFORMATION OR MATERIALS ON THE SITE IS ENTIRELY AT YOUR OWN RISK, FOR WHICH WE SHALL NOT BE LIABLE. IT SHALL BE YOUR OWN RESPONSIBILITY TO ENSURE THAT ANY PRODUCTS, SERVICES OR INFORMATION AVAILABLE THROUGH THE SITE MEET YOUR SPECIFIC REQUIREMENTS. IT IS IMPORTANT THAT YOU READ AND UNDERSTAND THE LABEL/PACKAGING OF ANY PRODUCT YOU PURCHASE FROM THE SITE BEFORE CONSUMPTION OR USE. THE ONUS IS ON YOU TO ENSURE YOU ARE SATISFIED TO CONSUME THE PURCHASED PRODUCT.

9. Pricing

9.1. The price of the Product will be confirmed in the Dispatch Confirmation. Prices for our Products may change from time to time, but changes will not affect any order which we have confirmed with a Dispatch Confirmation.

9.2. The price of a Product is always quoted in Pounds Sterling and unless stated otherwise excludes VAT (which, where applicable shall be payable at the current rate chargeable in the UK for the time being). However, if the rate of VAT changes between the date of your order and the date of delivery, we will adjust the VAT you pay, unless you have already paid for the Product in full before the change in VAT takes effect. If you are purchasing using a non-GBP credit card, the exchange rate is applied by your bank.

9.3. The price of a Product does not include delivery charges. Our delivery charges are as advised to you during the check-out process, before you confirm your order.

9.4. It is possible that, despite our reasonable efforts, some of the Products on our Site may be incorrectly priced. If we discover an error in the price of the Products you have ordered we will inform you of this error and we will give you the option of continuing to purchase the Product at the correct price or cancelling your order. We will not process your order until we have your instructions. If we are unable to contact you using the contact details you provided during the order process, we will cancel the order and notify you in writing. Please note that if the pricing error is obvious and unmistakeable and could have reasonably been recognised by you as a mispricing, we do not have to provide the Products to you at the incorrect (lower) price.

10. Delivery

10.1. Products will be delivered to the address specified during the ordering process, and are not for re-sale. We will dispatch the Products as quickly as possible, and use a courier or the national postal service for delivery depending on your delivery choice.

10.2. Your order will be fulfilled by the estimated delivery date set out in the Dispatch Confirmation, unless there is an Event Outside Our Control (defined in clause 17). If we are unable to meet the estimated delivery date because of an Event Outside Our Control, we will contact you with a revised estimated delivery date.

10.3. Any issues with your order must be reported to us within 24 hours of receiving the Product.

11. How to Pay

11.1. All transactions are processed by Stripe, which is very secure. All transactions are highly encrypted and your card details are never passed onto us or any other party.

11.2. We accept orders only from web browsers that can use Secure Socket Layer (SSL) technology, which means you cannot inadvertently place an order through an unsecured connection. Most web browsers support this.

12. Cancellation Rights

This clause only applies if you are a consumer.

12.1. This clause sets out how we deal with cancellation, returns and replacements including your rights under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 and/or any other applicable consumer protection law, regulation or other replacement or secondary laws, rules or regulations relating to cancellation.

12.2. You may cancel a Contract from the date you receive the Dispatch Confirmation, which is when the Contract between us is formed. If the Products have already been delivered to you, you have a period of 14 days in which you may cancel, starting from the day you receive the Products, however, this cancellation right does not apply in the case of:
(a) Products made to your specification; or
(b) Products that you have used or removed any packaging for;
(c) perishable Products once they have been opened.

12.3. To cancel a Contract, you just need to let us know that you have decided to cancel by sending us a clear statement, that includes details of your name, geographical address, order reference number and, where available, your phone number and email address. You may wish to keep a copy of your cancellation notification for your own records. If you send us your cancellation notice by e-mail, then your cancellation is effective from the date you sent us the e-mail. If you call us to notify us of your cancellation, then your cancellation is effective from the date you telephone us.

12.4. If you decide to cancel a Contract, you should return the Products to us at your cost within 14 days of cancellation and you will receive a full refund of the price you paid for the Products and any applicable delivery charges you paid for (except for the supplementary costs arising if you choose a type of delivery other than our standard and least expensive method of delivery).

12.5. If the Products are faulty or mis-described then you have 30 days to let us know and return it to us whereupon we will refund the price of a defective Product in full, any applicable delivery charges, and any reasonable costs you incur in returning the Product to us.

12.6. If you wish to exercise your right of cancellation, you must take reasonable care of the Products in your possession and return these to us in a resalable condition. We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you.

12.7. If the Products were delivered to you:
(a) you must return the Products to us as soon as reasonably practicable, in a resalable condition;
(b) unless the Products are faulty or not as described (in this case, see clause 12.5), you will be responsible for the cost of returning the Products to us;
(c) you have a legal obligation to keep the Products in your possession and to take reasonable care of the Products while they are in your possession.

12.8. We will make the reimbursement no later than 30 days after the day we receive back from you any goods supplied.

13. General Liability Terms

This clause applies to both businesses and consumers.

13.1. We will use reasonable endeavours to verify the accuracy of any information we place on the Site, we make no warranties, whether express or implied in relation to its accuracy. The Site is provided on an "as is" and "as available" basis without any representation or endorsement made and we make no warranties of any kind, whether express or implied, in relation to the Site, or any transaction that may be conducted on or through the Site.

13.2. Commentary and other materials posted on our Site are not intended to amount to advice on which reliance should be placed. We therefore disclaim all liability and responsibility arising from any reliance placed on such materials by any visitor to our Site, or by anyone who may be informed of any of its contents.

13.3. To the fullest extent permissible under applicable law, we also disclaim any and all warranties of any kind, whether express or implied, in relation to the Products. This does not affect your statutory rights as a consumer, nor does it affect your cancellation rights set out in clause 13

13.4. We do not accept liability for any errors and omissions and reserve the right to change information, prices, offers, specifications and descriptions. We will endeavour to do our best to correct errors and omissions as soon as practicable after we become aware of them. We shall be under no obligation to dispatch an order for Products which have been advertised incorrectly but we shall give you the option to either cancel the order or confirm the order at the correct price.

14. Our Liability If You Are A Business

This clause only applies if you are a business customer.

14.1. We only supply the Products for in-house use by your business, and you agree not to use or sell the Product for any re-sale purposes.

14.2. Nothing in these Terms limit or excludes our liability for:
(a) death or personal injury caused by our negligence;
(b) fraud or fraudulent misrepresentation; or
(c) breach of the terms implied by section 12 of the Sale of Goods Act 1979 (title and quiet possession).

14.3. Subject to clause 14.2, we will under no circumstances whatever be liable to you, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, arising under or in connection with the Contract for:
(a) any loss of profits, sales, business, or revenue;
(b) loss or corruption of data, information or software;
(c) loss of business opportunity;
loss of anticipated savings;
(d) loss of goodwill; or
(e) any indirect or consequential loss.

14.4. Subject to clause 15.2 and clause 15.3, our total liability to you in respect of all other losses arising under or in connection with the Contract, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall in no circumstances exceed the price paid of the Products.

14.5 Except as expressly stated in these Terms, we do not give any representation, warranties or undertakings in relation to the Products. Any representation, condition or warranty which might be implied or incorporated into these Terms by statute, common law or otherwise is excluded to the fullest extent permitted by law. In particular, we will not be responsible for ensuring that the Products are suitable for your purposes.

15. Our Liability If You Are A Consumer

This clause only applies if you are a consumer.

15.1. We only supply the Products for your personal use and you specifically agree not to use or sell the Products for commercial, business or re-sale purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

15.2 We do not in any way exclude or limit our liability for:
(a) death or personal injury caused by our negligence;
(b) fraud or fraudulent misrepresentation;
(c) any breach of the terms implied by section 12 of the Sale of Goods Act 1979 (title and quiet possession); or
(d) defective products under the Consumer Protection Act 1987.

15.3. Subject to clause 16.2 our liability to you for breaking any of these Terms and Conditions is limited to refunding any money you have already paid for the Products that you have not received or that you have returned within the agreed timescales and in the required condition. We will not be liable for any other loss or damages, unless the loss or damages are caused by our negligence or our breach of these Terms.

15.4. Except as expressly stated in these Terms, we do not give any representation, warranties or undertakings in relation to the Products. Any representation, condition or warranty which might be implied or incorporated into these Terms by statute, common law or otherwise is excluded to the fullest extent permitted by law having regard to your status as a consumer of our Products.

16. Events Outside Our Control

16.1. We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by an Event Outside Our Control (as defined below).

16.2. An Event Outside Our Control means any act or event beyond our reasonable control, including without limitation strikes, lock-outs or other industrial action by third parties, civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war, fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster, or failure of public or private telecommunications networks or impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport.

16.3 If an Event Outside Our Control takes place that affects the performance of our obligations under a Contract:
(a) we will contact you as soon as reasonably possible to notify you; and
(b) our obligations under a Contract will be suspended and the time for performance of our obligations will be extended for the duration of the Event Outside Our Control. Where the Event Outside Our Control affects our delivery of Products to you, we will arrange a new delivery date with you after the Event Outside Our Control is over.

16.4. Either party may cancel a Contract affected by an Event Outside Our Control which has continued for more than 30 days. If you opt to cancel, you will have to return (at our cost) any relevant Products you have already received and we will refund the price you have paid, including any delivery charges.

17. Communications between us

17.1. When we refer, in these Terms, to “in writing”, this will include e-mail.

17.2. If you are a consumer: (a) to cancel a Contract in accordance with your legal right to do so as set out in clause 13, you must contact us in writing.
(b) if you wish to contact us in writing for any other reason, you can notify us by
e-mail or by pre-paid post. We will confirm receipt of this by contacting you in writing, normally by e-mail. If you are a consumer and you would like to exercise your right to cancel a Contract, clause 13 specifies how you should notify us.

17.3 If we have to contact you or give you notice in writing, we will do so by e-mail or by pre-paid post to the address you provide to us in your order.

18. Other Important Terms

18.1. We may transfer our rights and obligations under a Contract to another organisation, but this will not affect your rights or our obligations under these Terms.

18.2. Each of the paragraphs of these Terms operates separately. If any court or relevant authority decides that any of them are unlawful or unenforceable, the remaining paragraphs will remain in full force and effect.

18.3. The Contract is between you and us. No other person shall have any rights to enforce any of its terms, whether under the Contracts (Rights of Third Parties Act) 1999 or otherwise.

18.4. If we fail to insist that you perform any of your obligations under these Terms, or if we do not enforce our rights against you, or if we delay in doing so, that will not mean that we have waived our rights against you and will not mean that you do not have to comply with those obligations. If we do waive a default by you, we will only do so in writing, and that will not mean.

19. Privacy

We are committed to protecting your privacy. For details, please see our Privacy Policy and take the time to read this, as it includes important terms which apply to you.

20. Our Right to Vary These Terms

20.1 We may revise these Terms from time to time and every time you order Products from us, the Terms in force at that time will apply to the Contract between you and us.

20.2 Whenever we revise these Terms in accordance with this clause, we will keep you informed and give you notice of this by stating that these Terms have been amended and the relevant date at the top of this page.

21. Governing Law and Jurisdiction

Your relationship with us is governed by and construed in accordance with the laws of England and Wales. You agree, as we do, to submit to the exclusive jurisdiction of the Courts of England and Wales.

22. Our Contact Details

You can contact us as follows:
By Email: sales@paramountmedical.com
By Telephone: +44(0)3331110002
By Post: 20 Boyne Park, Tunbridge Wells, TN4 8ET, UK